Refund Policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

1. Cancellations will only be considered if the request is made 5 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
2. Way Back Roots does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good.
3. In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 5 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 5 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
4. In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
5. In case of any refunds approved by Way Back Roots, it will take 5 days for the refund to be processed to you.

REFUND POLICY

Effective Date: 10/03/2026

Because our products are made-to-order, refunds are only issued in specific cases.

1. ELIGIBLE FOR REFUND

Refunds may be issued if:

• The product arrives damaged

• The product has a manufacturing defect

• The wrong product was delivered

Customers must report the issue within 48 hours of delivery with Unboxing Video and clear photos.

2. NOT ELIGIBLE FOR REFUND

Refunds will NOT be issued if:

• The customer ordered the wrong size

• The customer does not like the product

• Minor color differences occur due to screen settings

• The customer refuses the COD delivery

3. REFUND PROCESS

Once the issue is verified, refunds will be processed to the original payment method within 5–7 business days.

4. COD ORDERS

For COD orders, refunds (if applicable) will be processed via bank transfer or UPI after verification.

5. FRAUDULENT CLAIMS

If a claim is found to be fraudulent, the store reserves the right to deny the refund.